Refund policy

ALL SALES ARE FINAL ON OPENED, ALTERED, OR USED HAIR PRODUCTS.

Due to the nature of our products and for hygiene purposes, K’AURAAMOR does not accept returns or exchanges on hair products that have been opened, worn, installed, washed, brushed/combed, cut, colored, bleached, chemically processed, heat-styled, or otherwise altered from their original condition.

Return Eligibility

If you believe you received an incorrect, defective, or damaged item, please contact kauraamorr@gmail.com within 3 days of delivery with your order number and clear photos of the item and packaging.

For an item to be considered for return, it must remain in its original, unused, unaltered condition with all original packaging, tags, ties, and/or bands intact.

Please do not return an item without contacting us first. Unauthorized returns may not be accepted.

Hair Bundles

Hair bundles are not eligible for return or exchange once the bundle has been untied, unwrapped from its original binding, washed, brushed/combed, cut, colored, bleached, installed, heat-styled, chemically processed, or otherwise altered.

Please thoroughly inspect your bundles before removing or altering any original ties, tags, or packaging.

Lace Closures

Lace closures are not eligible for return or exchange once the lace has been cut, tinted, bleached, colored, washed, plucked, installed, sprayed with adhesive or product, or otherwise altered.

Please inspect the lace, length, texture, and overall condition before making any alterations.

Natural Characteristics of Raw Hair

Because our hair is a natural hair product, slight variations in color, wave pattern, texture, and appearance may occur between individual bundles. These natural variations are not automatically considered defects.

Incorrect or Damaged Orders

If K’AURAAMOR  made an error with your order, or your item arrives damaged or defective, please contact us within 3 days of delivery. We will review the issue and provide an appropriate resolution when applicable.

Please include your order number and clear photos showing the condition of the product and packaging.

Shipping & Delivery

Customers are responsible for providing a complete and accurate shipping address at checkout.

Once an order has been shipped, tracking information will be provided. K’AURAAMOR is not responsible for delays caused by the shipping carrier.

If tracking shows that a package has been delivered but you cannot locate it, please contact the shipping carrier and The Ksassy Collection promptly so the situation can be reviewed.

Return Shipping

If a return is approved for reasons other than an error by K’AURAAMOR, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless otherwise required by law.

If we made an error with your order or determine that the product arrived defective, we will provide instructions regarding return shipping.

Refunds

Approved returns will be inspected after they are received. If the return meets our eligibility requirements, the approved refund will be issued to the original payment method.

Please allow your bank or card issuer additional processing time for the refund to appear after it has been issued.

Items returned in a condition that does not meet the requirements of this policy may be denied a refund.

Order Cancellations

Please contact us as soon as possible if you need to cancel an order. Once an order has entered processing or has been shipped, cancellation may no longer be possible.

Chargebacks & Payment Disputes

If you experience an issue with your order, please contact kauraamorr@gmail.com first so that we have an opportunity to resolve your concern.

K’AURAAMOR maintains records related to orders, including order details, applicable policies, fulfillment and tracking information, delivery confirmation, customer communications, and product/quality-control documentation. Relevant records may be provided to payment processors or financial institutions when responding to a payment dispute or chargeback.

By completing a purchase, you acknowledge that you have had access to and agree to the applicable store policies and terms presented during your purchase.

Contact Us

For questions regarding an order, return, or refund, please contact:

K’AURAAMOR
KAURAAMORR@gmail.com